Effective Date: July 6, 2026
Welcome to Neo Courtyard ("Neo Courtyard", "we", "our", or "us").
This Privacy Policy explains how we collect, use, store, and protect your information when you access or use https://neocourtyard.com and the Neo Courtyard application (collectively, the "Service").
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information we collect
Depending on how you use the Service, we may collect the following information:
Account Information
When you create an account, we may collect:
• First name
• Last name
• Email address
We do not intentionally collect additional personal information unless it is required for providing the Service.
Usage Information
When you visit or use the Service, we may automatically collect technical information, including:
• Browser type
• Device information
• Operating system
• IP address
• Pages visited
• Features used
• Session duration
• General interaction data
This information helps us improve the performance and usability of the Service.
2. How We Use Your Information
We use your information to:
• provide and maintain the Service;
• create and manage user accounts;
• improve functionality and user experience;
• respond to support requests;
• monitor performance and security;
• detect fraud, abuse, or unauthorized access;
• comply with legal obligations.
We do not sell your personal information.
3. Analytics and Cookies
We use PostHog to understand how visitors interact with the Service and to improve functionality and user experience.
PostHog may use cookies or similar technologies to collect anonymous usage information.
Learn more about PostHog's privacy practices:
https://posthog.com/privacy
The Service may also use essential cookies required for authentication, security, and maintaining user sessions.
You can control cookies through your browser settings. Disabling certain cookies may affect parts of the Service.
4. Communications
We may send service-related emails such as:
• account verification;
• password reset;
• security notifications;
• important updates regarding the Service.
We do not currently send promotional or marketing emails unless you explicitly choose to receive them.
5. Third-Party Services
To operate the Service, we may use trusted third-party providers for services such as:
• analytics;
• cloud hosting;
• authentication;
• email delivery;
• infrastructure;
• error monitoring.
These providers process information only as necessary to perform services on our behalf.
As our platform evolves, additional providers may be added. This Privacy Policy will be updated accordingly.
6. Payments
The Service does not currently process payments or facilitate financial transactions.
If payment functionality is introduced in the future, this Privacy Policy will be updated to reflect those changes.
7. Data Sharing
We do not sell, rent, or trade your personal information.
We may disclose information only when necessary:
• to comply with applicable law;
• to respond to lawful requests from public authorities;
• to protect our legal rights;
• to investigate fraud or security incidents;
• with your consent.
8. Data Retention
We retain personal information only for as long as necessary to:
• provide the Service;
• comply with legal obligations;
• resolve disputes;
• enforce our agreements.
When information is no longer required, it will be securely deleted or anonymized where appropriate.
9. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect your information.
However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.
10. International Data Transfers
Depending on your location, your information may be transferred to and processed in countries other than your own.
Where required by applicable law, we take appropriate safeguards to protect your personal information during such transfers.
11. Your Privacy Rights
Depending on where you live, you may have the right to:
• access your personal information;
• request correction of inaccurate information;
• request deletion of your personal information;
• restrict or object to certain processing;
• request a copy of your information;
• withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us using the details below.
European Economic Area and United Kingdom
If you are located in the EEA or the UK, we process personal information based on:
• your consent;
• our legitimate interests in operating and improving the Service;
• compliance with legal obligations.
You also have the right to lodge a complaint with your local data protection authority.
California Residents
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to:
• know what personal information we collect;
• request deletion;
• request correction;
• access your personal information;
• opt out of the sale or sharing of personal information.
Neo Courtyard does not sell or share personal information for advertising purposes.
12. Children's Privacy
The Service is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will delete it promptly.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
When we do, we will update the Effective Date at the top of this page.
Your continued use of the Service after changes become effective constitutes your acceptance of the revised Privacy Policy.
14. Contact
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Neo Courtyard
Email: neo@neocourtyard.com